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Returns policy

About our Returns Policy

We want you to be happy with your goo.ey.

All goo.ey products are covered by a one-year warranty.

If, for any reason, you are unhappy with your purchase, you can return it within 28 days of receipt for a refund or exchange. After 28 days, we only accept returns on faulty items (this excludes fair wear and tear).

Your returns checklist

To return your goo.ey please -

  • Email us at backoffice@gooeyhq.com confirming a refund or exchange
  • Put your order number in the subject line of the email
  • Return your goo.ey within 28 days of receipt to

E/22 Clanricarde Gardens

W2 4NA


  • Ensure your goo.ey is in pristine condition and not used (unless faulty)
  • Return your goo.ey in original packaging if not used

Once we receive your goo.ey we will refund or exchange within 14 days.

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